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Fundraising and Engagement Platinum Support

Unlock the fundraising potential of your team and software

Employee sitting at desk wearing headphones while doing computer work

Achieve more...

  • Increase your fundraising outcomes up to 3x by optimizing the rich feature set included in your platform. 

  • Remove administrative burden so that you can focus on your mission and supporters, not technology.

... With less

  • Reduce staff burnout and turnover by adding critical capacity and expertise to your team.

  • Streamline time and money spent on repetitive data hygiene activities and third-party consultants.

Bonterra Fundraising and Engagement Support

Standard

Platinum*

Professional services

Proactive 360-degree platform reviews
-
Up to two one-hour reviews per month
Flexible project management access and data service capacity
-
Unlimited project management access + up to 40 hours per year in included technical time
Hands-on training and coaching
-
  • Four hours of 1:1 time per month
  • Access to as-needed monthly virtual training courses

Support services

Email support
Top of queue
Case follow-up
Every four hours until resolution or triage
Additional support coverage
-
Eight hours per quarter or 32 hours per year
Live chat support (on the roadmap)
Top of queue
 

*Platinum packages are available to North American customers only.

Proactive 360-degree platform reviews

No need to navigate the headache of managing a platform on your own. With your dedicated Bonterra expert, you’ll get:

  • A 360-degree review of your platform from your assigned expert up to twice per month, which includes:
    • Insight into your feature adoption and recommendations on ways you can offer your supporters an even stronger experience.
    • Health checks on email deliverability to boost the outcomes of all your outreach efforts.
    • Analysis of your support cases to identify common challenges and prioritize the right trainings for your team.
    • Product demos and sneak peeks into upcoming releases so you’re always up to speed on how to get the most power from your platform.

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Flexible project management and data service capacity

Tap into the capacity and expertise you need to execute challenging projects. Your dedicated expert will:

  • Coordinate delivery of Platinum Support or other Bonterra services
  • Help you access 40 hours of data services per year to maximize the potential of your supporter records with:
    • Database design services that help align your data to the kinds of experiences you want to offer your supporters.
    • National change of address (NCOA) database syncs to ensure address records are always up to date and driving stronger deliverability.
    • Duplicate record analysis to increase the quality and actionability of your contact records.
    • Best-in-class sustainer migrations that retain more of your valuable recurring revenue.

Hands-on training and coaching

Learn how to get even more from your platform and drive better outcomes across fundraising, supporter engagement, and more.

  • Advance your team's skillset and technical knowledge with up to four hours per month of training with a dedicated expert.
  • Participate in monthly multi-day training courses as needed to fast-track learning of new and existing staff, transforming users into power users.
  • Create bespoke learning pathways and content in Bonterra Academy to meet your specific organizational training needs.
  • Receive access to a library of best practices developed from Bonterra’s experience serving 20,000+ social good organizations.

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Prioritized support and escalation pathways

Keep your team unblocked and focused on your mission with prioritized support.

  • Skip the line with priority email support today (and live chat support soon) if you and your team run into roadblocks.
  • Receive proactive follow-ups on outstanding issues every four hours so you can focus more time and energy on mission-oriented work that needs your attention.
  • Count on additional support capacity — up to eight hours per quarter — for high-volume events like GivingTuesday.

Platinum vs Standard Support service-level agreements (SLAs)

Support service

Standard SLA

Platinum SLA

Email support
Standard
Top of queue
Case follow-up
Standard
Every four hours until resolution or triage
Additional support coverage
-
Eight hours per quarter or 32 hours per year
Live chat support (on the roadmap)
Standard
Top of queue

Bonterra is positioned to help nonprofits like yours achieve more with less

Our deep understanding of common technical and operational challenges, combined with the scale of our platform, lets us offer you a truly unique experience.
30K+
Supported events & volunteering opportunities
1K+
Technical projects completed for clients
600K+
Support cases solved annually

Achieve greater good with Bonterra

Our leading social good technology helps causes like these accelerate their missions:

national audubon
National Education Association (NEA) logo blue on white background.
Covenant house
Community Foundation of Greater Fort Wayne color logo.
Urban Strategies, Inc. black and blue logo.
Toys For Tots

Ready to take the next step?

Ready to take the next step?