Corporate social responsibility support
Unlock your platform’s potential
Scale your platform and your programs with a proven combination of Technical Account Management (TAM), Priority Support, and Advisory Services.
CyberGrants
| Core | Enhanced | Premier | |
|---|---|---|---|
| Dedicated TAM: Your trusted contact who champions your technical success | |||
| Strategic Goal Planning & Check-ins | Quarterly | Bi-weekly | Weekly |
| Configuration, Reporting, Training | 16x / 90 min sessions | Bi-weekly | Weekly |
| Service Projects ** † | 1x / year | 2x / year | 6x / year |
| Account Review & Documentation | – | 2x / year | 4x / year |
| Release Readiness | – | Included | Included |
| Small Development and Scoping | – | Monthly | Bi-weekly |
| Primary Point Of Contact | – | – | Included |
| Live Test Environment | – | – | Included |
| Advisory Services | |||
| Expert-led trainings and workshops | Add-on | Add-on | 20 hrs / year |
| Roadmap and Adoption Planning | Add-on | Add-on | |
| CSR Strategy & Activation | Add-on | Add-on | |
| Change Management | Add-on | Add-on | |
| Impact Measurement, Benchmarking, and Reporting | Add-on | Add-on | |
| Priority Support Services | |||
| Designated Support Agent | – | – | Included |
| Admin Email Support Priority | – | – | Top of Queue |
| Admin Case SLA (Business Hours) | 24 business hours | 6 business hours | 4 business hours |
| Off-Business Hours Coverage | – | 4 hours / quarter | 8 hours / quarter |
| Employee and Nonprofit Phone Support | 100 calls / year | 500 calls / year | Unlimited Calls |
| Employee & NPO Email Support | Unlimited | Unlimited | Unlimited |
Deed
| Core | Enhanced | Premier | |
|---|---|---|---|
| Dedicated TAM: Your trusted contact who champions your technical success | |||
| Primary Point of Contact | – | – | Included |
| Strategic Goal Planning & Check-ins | Quarterly | Bi-weekly | Weekly |
| Product Adoption Evaluation | – | 1x / year | 2x / year |
| Strategic Account Review | – | 1x / year | 2x / year |
| Reporting & Configuration | 8x / 90 min sessions | Bi-weekly | Weekly |
| Training | 8x / 90 min sessions | Bi-weekly | Weekly |
| Client Documentation (Guides, Videos) | – | Bi-weekly | Weekly |
| Advisory Services | |||
| Expert-led trainings and workshops | Add-on | Add-on | 20 hrs / year |
| Roadmap and Adoption Planning | Add-on | Add-on | |
| CSR Strategy & Activation | Add-on | Add-on | |
| Change Management | Add-on | Add-on | |
| Impact Measurement, Benchmarking, and Reporting | Add-on | Add-on | |
| Priority Support Services | |||
| Designated Support Agent | – | – | Included |
| Admin Email Support Priority | – | – | Top of Queue |
| Admin Case SLA (Business Hours) | 24 business hours | 6 business hours | 4 business hours |
| Off-Business Hours Coverage | – | 4 hours / quarter | 8 hours / quarter |
| Employee and Nonprofit Phone Support | 100 calls / year | 500 calls / year | Unlimited Calls |
| Employee & NPO Email Support | Unlimited | Unlimited | Unlimited |
Advisory services
Design and launch the most strategic and impactful programs for your business with help from our expert CSR consultants. Premier customers benefit from annual strategic planning, complete with goals and KPIs, as well as planning and implementing projects and running regular impact summits.
Dedicated technical consultant
Partner with a dedicated, hands-on technical consultant to get the most value from your software investment. Services may include configuring tools, providing training, analyzing data, hosting webinars, and identifying opportunities for optimization.
Extension design and maintenance
Work with your technical consultant and our technical services team to proactively prioritize design and implement innovation software extensions. Maintain your software with activities like adding core integrations, developing custom portlets, building donor and volunteer leaderboards, enhancing matching gift logic, applying single sign-on capabilities and more.
Disclaimer: Applies to CyberGrants only
Priority support
Save time and headaches with prioritized support that ensures that your team can reach its giving goals more quickly and easily than ever. Every Support package includes unlimited employee email support and response time SLAs to ensure business continuity. Enhanced and Premier packages include faster case response times, off business hour coverage, and additional phone support, while Premier customers go to the top of the queue for any ticket on any channel.
Bonterra is uniquely positioned to power world-class strategic philanthropy programs
7M+
Employee volunteer hours recorded annually
400+
Of the largest corporate funders served
$8B
Annual grants awarded to nonprofits
Trusted by the teams that are changing the world
We’re proud to help leading corporations like these maximize their impact.
