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Accessibility commitment

EFFECTIVE DATE: May 2026 

Bonterra is committed to building technology for everyone.

We design our products to be inclusive, accessible, and usable across a wide range of abilities and needs. Our approach is guided by internationally recognized accessibility standards, including WCAG 2.2 Level AA, and aligns with global requirements such as EN 301 549.

Accessibility is integrated into how we develop and improve our products over time.

If you encounter an accessibility barrier or need support, please reach out to your product representative.

View full accessibility statement

Our commitment

At Bonterra, we build software that helps organizations drive social impact. Accessibility is part of that responsibility.

We are committed to creating digital experiences that are inclusive, accessible, and usable for the broad range of people our customers serve. This includes people using assistive technologies, those navigating by keyboard, and those accessing our products in different environments and contexts, among others.

Accessibility is an ongoing part of how we design, build, and improve our products.

Accessibility standards

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as the primary standard guiding our accessibility work. WCAG is an internationally recognized standard for digital accessibility.

Our approach is also intended to align with global accessibility expectations, including frameworks such as EN 301 549 in the European Union, which builds on WCAG standards.

We aim to support these standards across our website and product portfolio through ongoing design, development, and testing practices. Because our products evolve continuously, accessibility is an ongoing effort rather than a fixed state. While we strive to meet these standards, we cannot guarantee that all areas will meet all criteria at all times.

Accessibility of this website

Bonterratech.com is designed with accessibility in mind and aims to align with WCAG 2.2 Level AA.

We evaluate accessibility using a combination of automated tools, manual testing, and assistive technologies such as screen readers and keyboard navigation. Some areas of the site may not yet fully meet accessibility standards, and we are actively working to improve them.

If you have difficulty accessing content on this site, let us know.

Accessibility of our products

Bonterra provides software used by organizations to engage communities and deliver services. Accessibility is built into how we develop these products.

Our approach includes:

  • Designing with accessible patterns and clear content structure
  • Building with semantic markup and keyboard operability
  • Testing with automated tools, manual validation, and assistive technologies
  • Continuously improving based on findings and customer feedback

Most core functionality is designed to be usable with assistive technologies such as screen readers and keyboard navigation. Some features or workflows may not fully meet all accessibility standards, and we are actively working to improve them over time.

Conformance and accessibility reports

We evaluate our products against recognized accessibility standards, including WCAG 2.2 Level AA.

We document accessibility through Accessibility Conformance Reports (VPATs), which:

  • Describe where products support or partially support accessibility criteria
  • Are based on internal evaluation and independent third-party testing
  • Are updated periodically

VPATs are available upon request for customers evaluating accessibility requirements as part of procurement or renewal processes.

Continuous improvement

Accessibility is part of our ongoing product development process. We:

  • Monitor accessibility through automated and manual testing
  • Prioritize and address issues as part of regular product work
  • Improve shared components to scale accessibility across products

This approach helps us identify issues earlier and improve consistency over time.

Feedback and support

We welcome feedback on the accessibility of our website and products. When reaching out, it is helpful to include the page or product, the issue encountered, and your browser, device, or assistive technology.

We aim to respond to accessibility-related inquiries within a reasonable timeframe. If you encounter an accessibility barrier or need assistance, please reach out to your product representative.

Limitations

Accessibility support may vary by product, configuration, and customization. While we strive to provide accessible experiences, some areas may not fully meet all accessibility standards at all times.

Statement updates

This statement is reviewed and updated periodically to reflect improvements in our practices and products.