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At Bonterra, we work for the unsung heroes of corporations, nonprofit organizations, philanthropists and foundations, and public agencies who are powering social impact. We want to equip them with the very best technology that helps them accomplish amazing things. In order to provide this best-in-class software, we keep an ear to the ground constantly, and feedback from our customers is so essential to what we do. Our customers’ input drives us to provide the improvements needed to power those who power social impact.
Product reviews are a critical element of the feedback process. It tells us what we're doing well and sheds light on what can be improved. We don't always get things perfectly right, but when we do, we celebrate, because this means our customers are making more impact within their communities.
Recently this was reflected in G2's Summer 2023 Reports and badges, which recognized EveryAction, GiveGab, Network for Good, and Social Solutions—all social good companies that are part of Bonterra. G2 is a peer-to-peer review site dedicated solely to putting the power of customer experiences in the hands of business decision-makers. The reviews on G2 help decision-makers looking for technology that can support their mission and objectives. These reviews also inform us at Bonterra how we can improve.
The best part about G2 Reports is that the rankings and badges are determined entirely by real results: the satisfaction rating from real customers and current market presence, among additional criteria. We're honored that our customers’ feedback was so positive that we received a long list of G2 badges that we get to wear with pride. Read on to see examples of our customers' feedback and how the software helps them achieve their objectives.
According to G2, brands that are “Leaders” must have a large market presence and a high customer satisfaction score. The Leader badge is often given when customers rate the brand with four stars or more and are likely to recommend the product to colleagues.
Customers who reviewed Social Solutions, which G2 named a Leader in Human Services Software, shared their satisfaction with its ease of administration, ease of doing business with us, and the quality of support. Social Solutions, a case management platform for nonprofit organizations and public agencies, received a satisfaction rating of 80% or higher in each category. When those on the frontlines of social good can spend less time on administrative tasks, that translates to more time invested in the mission of the organization. And better support means that overburdened staff have someone to turn to when they get stuck or need help exploring new capabilities.
Users of EveryAction, which also earned several Leader badges in Nonprofit CRM, Donor Management, and Volunteer Management, say their highest-rated features on the fundraising and engagement platform are volunteer scheduling, donation pages, and volunteer profiles. One customer, Kathleen, the VP of community relations & development at a nonprofit, says, “The experience has been stress-free with what feels like an extended team to support me. It is helping us keep better track of our donations and how they are allocated. It helps us to remain accountable to our donors and provides a high level of transparency.”
We’re equally grateful that users of Network for Good rated the software above average in every single category when it came to donor management tools. For example, users of Network for Good give “ease of setup” a satisfaction rating of 93%, which is 10% higher than the average satisfaction rating in the donor management category that G2 analyzed. When software is easy to deploy, it allows users to hit the ground running and reap the full benefits of the platform sooner. We’re happy Network for Good can be an easy-to-use tool for so many nonprofits.
Bonterra earned Momentum Leader badges in several categories, including donor management, fundraising, volunteer management and nonprofit customer relationship management (CRM.) It’s encouraging to know that customers are referring their colleagues, who are realizing the benefits of making the switch from in-house legacy or do-it-yourself tools to our best-in-class software. One customer writes, “EveryAction makes it possible to truly integrate a wide range of actions and activities from all aspects of an organization, from volunteer recruitment to member email to donation tracking. Previously we used multiple platforms, from Salsa and MailChimp to Google spreadsheets to a financial/donation software system. Having everything in a single platform has made our collaborative work much easier.”
Lastly, we are happy to learn that G2’s Users Love Us badge for “20 reviews with an average rating of 4.0+ stars” was awarded to EveryAction, GiveGab, Network for Good, and Social Solutions.
It’s encouraging to hear our customers—from those small operations of two or three people to mid-market organizations and even larger organizations—feel that Bonterra is helping them make a greater impact in a wide variety of fields. There’s nothing quite like the sound of a customer sharing their impact story with us; telling us how they were able to exceed fundraising goals, host a groundbreaking event, or expand services to meet the needs of more people. We know that our customers sometimes expect more out of us, and we take that to heart.
We are grateful that so many Bonterra customers provide reviews and feedback—the good and the constructive—to us directly and on a variety of online platforms like G2. This feedback is critical to make our tools and services better in order to better power those who power social impact.