Bonterra earns two Silver Stevie® Awards for customer service excellence

Bonterra earned two Silver Stevie® Awards in the 20th Annual Stevie Awards for Sales & Customer Service, recognized for customer service excellence and contact center customer experience. The organization received Silver honors for Customer Service Department of the Year – Computer Software (Up to 100 Employees) and Contact Center of the Year (Up to 100 Seats) – Technology Industries.

The Stevie Awards recognize organizations delivering measurable service impact at scale. The Customer Service team that’s part of Bonterra’s Fundraising Experiences division supports thousands of nonprofit organizations each year, helping them navigate auction and event fundraising, online giving, and donor engagement. In the past year, the team achieved a 96.6% customer satisfaction (CSAT) rating, resolved 84.1% of inquiries on first contact, and expanded self-service resolution to 75%, enabling faster answers while preserving agent capacity for complex, time-sensitive needs.

Together, these recognitions highlight how Bonterra approaches customer service excellence as a core part of the fundraising experience. By investing in knowledgeable specialists and scalable service models, Bonterra helps nonprofits adopt new tools with confidence, resolve issues quickly, and stay focused on moving their missions forward.

That commitment shows up in how the team thinks about the people behind every interaction:

“Behind every support request is someone trying to make the world better for all of us,” said Kimberly O’Donnell, Chief Fundraising Officer and SVP of Coaching at Bonterra. “These awards recognize how seriously our teams take the responsibility of supporting that work.” By investing in knowledgeable specialists and scalable service models, Bonterra helps nonprofits adopt new tools with confidence, resolve issues quickly, and keep their work moving forward.

About Bonterra

Bonterra is the only solutions network built to connect nonprofits and funders across the social good ecosystem. Supporting more than 180,000 organizations and facilitating over $28B in annual giving, Bonterra helps nonprofits, volunteers, funders, corporate partners, and public agencies turn data into action and amplify impact. As the technology leader advancing the effort raise charitable giving to 3% of U.S. GDP by 2033, Bonterra combines trusted platforms, ethical AI, and continuous innovation to power the next era of good.