Strategic Philanthropy Platinum Support
Scale your corporate philanthropy efforts with best-in-class design support and experts at your fingertips
Build stronger programs to amplify nonprofit partnerships, deepen employee engagement, and deliver the most strategic funding.
Spend more time driving strategy and impact and less time on administrative work.
Improve the resiliency of your software so it can scale with you as you grow.
Skip the line and save your team time with prioritized support to help you reach your giving goals faster and easier than ever before.
Bonterra Strategic Philanthropy Support
Standard
Platinum*
Professional services
Regular 360-degree platform reviews
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Full reviews up to twice per month
Proactive extension design
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Up to five per year or 15 total
Ad-hoc meetings with your expert consultant
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As needed with three-day scheduling SLA
Admin and employee support services
Admin email support
Top of queue
Admin case follow-up
-
Every four hours until resolution or triage
Additional flex support coverage
-
Up to eight hours per quarter or 32 hours per year
Employee contact center
-
Full phone and email support
*Platinum packages are available to North American customers only.
Regular 360-degree platform reviews
No need to navigate the headache of managing a platform on your own. With your dedicated Bonterra expert, you’ll get:
- Data analysis to help you strategize and take action based on the information you have.
- Regular updates on new features and improvements we’re making.
- Program optimization recommendations based on best practices.
- Demos of our latest product launches and feature updates.
- Review and assignment of administrative tasks so you free up more time for your team to focus on driving strategy and impact.
- Maintenance and recommendations on your existing extensions so you can continue to scale.
Proactive extension design
Get hands-on help designing a Strategic Philanthropy platform that meets your business needs and can scale with you as you grow.
Your expert consultant will partner with you to design and implement up to five innovative feature extensions per year to help you get the most out of your software. Together, you can:
- Add core integrations like Accounts Payable (AP) feeds and eSignature capabilities
- Develop custom portlets
- Build donor and volunteer leaderboards
- Enhance matching gift logic
- Apply single sign-on (SSO) capabilities
Prioritized admin and employee support
Skip the line and save your team time with prioritized support to help you reach your giving goals faster and easier than ever before.
Here’s what you can expect:
- Access priority email support if you and your team run into roadblocks.
- Receive proactive case follow up every four hours or until triaged.
- Access up to eight hours of quarterly flex support capacity.
- Empower employees to reach out to our contact center for immediate support whenever they need it.
Platinum vs Standard Support service-level agreements (SLAs)
Support service
Standard SLA
Platinum SLA
Admin email support
Standard
Top of queue
Admin case follow-up
-
Every four hours until resolution or triage
Additional flex employee support coverage
-
Up to eight hours per quarter or 32 hours per year
Employee contact center
-
Phone and email support 8 a.m-8 p.m. ET on Monday-Thursday and 8 am.-5 p.m. ET on Friday
Bonterra is uniquely positioned to power world-class strategic philanthropy programs
7M+
Employee volunteer hours recorded annually
400+
Of the largest corporate funders served
$8B+
Annual grants awarded to nonprofits
Achieve greater good with Bonterra
Our social good technology helps leading corporations maximize their impact
