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Impact Management Platinum Support

The dedicated expertise to help you scale your impact and secure more funding

A call center phone representative with short gray hair chats on the phone at his desk. He is discussing something on the phone in a friendly way. Behind him is an out of focus office interior.

Technical Expertise 

  • Significantly boost program outcomes with expert guidance on how to maximize your use of Bonterra Impact Management. 

  • Reduce time and energy spent managing technical complexities with expert-driven strategies to improve efficiency. 

Administrative Expertise 

  • Focus more on core activities and less on administration by streamlining complex data management and compliance processes.

  • Meet funder requirements and safeguard essential funding streams with hands-on guidance to enhance reporting accuracy and speed.

Bonterra Impact Management Support 



Professional services

Dedicated subject matter expert 
Hands-on technical expertise for your most critical or complex program needs 
Program management  
Up to 50 hours of program management to plan and manage enhancements to your program 
On-demand and personalized training
  • Six hours of custom training per month 
  • Access to 15+ webinar trainings and 36+ group trainings annually

Support services

Chat support
Top of queue
Email support
Top of queue
Case follow-up
Four hours until resolution or triage  
Additional support coverage
Eight hours per quarter or 32 hours per year 

*Platinum packages are available to North American customers only.

Dedicated subject matter expert

Get hands-on technical expertise to take on your most complex projects and streamline your most tedious tasks

  • Your dedicated subject matter expert will be ready to take on a range of work, including:
    • Refining and optimizing workflows, ensuring they align with your specific needs.
    • Creating tailored forms and reports to leverage the product’s features for more effective data management and analysis.
    • Using advanced analytics to understand and improve program effectiveness.
Three coworkers review platinum support packages at a work desk


Program management

Leverage a dedicated project manager to help you more easily and efficiently manage challenging projects

  • Your dedicated program manager will:
    • Reduce the burden of project management by serving as your partner in facilitating complex projects. 
    • Coordinate everyone involved, organizing and facilitating communication and collaboration across your programs. 
    • Provide comprehensive oversight of project progress and delivery, ensuring alignment with goals and timelines. 

On-demand & personalized training

Learn how to maximize the value of your platform and improve program outcomes

  • Access on-demand training:
    • Leverage our Help Center for answers to common issues.
    • Build your skills through self-paced digital learning paths.
    • Take advantage of 15+ unique webinar trainings, each hosted 2x per month.
    • Receive hands-on experience through three group training courses per month.
  • Participate in personalized training:
    • Hone your skills through monthly four-hour trainings tailored to your unique configuration and processes.
    • Support your whole team through custom digital learning paths curated to their needs.



Prioritized support & escalation pathways

Ensure that your team stays unblocked and focused on your mission by leveraging prioritized support 

  • Skip the line with priority email and live chat support if you and your team run into roadblocks.
  • Receive proactive follow-ups on outstanding issues every four hours so you can focus your time and energy on higher value activities.
  • Take advantage of up to eight hours a quarter of additional support capacity.

Platinum vs Standard Support service-level agreements (SLAs)

Support service

Standard SLA

Platinum SLA

Chat support 
Top of queue
Email support 
Top of queue
Case follow-up 
Every four hours until resolution or triage 
Additional support coverage 
Eight hours per quarter or 32 hours per year 

Bonterra is here to help your organization scale your impact and secure more funding

Our deep expertise in managing the most complex technical and operational challenges can ensure that your organization is able to achieve its full impact potential
lives impacted
nonprofits and government entities
in annual giving

Achieve greater good with Bonterra

Our leading social good technology helps causes like these accelerate their missions:

national audubon
National Education Association (NEA) logo blue on white background.
Covenant house
Community Foundation of Greater Fort Wayne color logo.
Urban Strategies, Inc. black and blue logo.
Toys For Tots

Ready to take the next step?